Refund and Cancellation Policy

This Refund and Cancellation Policy applies to paid acePYQs Premium access purchased directly from acePYQs. Premium is offered as a one-time payment for one year of access. The public launch offer is ₹99/year until 25 October 2026 at 11:59 PM IST, with no user cap, and ₹299/year thereafter. The server-confirmed price shown before payment is the price applicable to your purchase.

No automatic renewal

Premium does not currently renew automatically. We will not automatically charge you at the end of your one-year access period unless you separately initiate and authorise a new purchase. Because there is no recurring subscription, there is no future recurring payment to cancel.

Cancellation and account deletion

You may stop using acePYQs at any time. Stopping use or requesting deletion of your account does not by itself cancel a completed payment or create an automatic entitlement to a refund. Account-deletion requests may be sent to contact@acepyqs.in and are handled separately from refund requests.

How to request a refund

If you believe a payment should be refunded, email contact@acepyqs.in within 7 calendar days of the payment. Include the email address associated with your acePYQs account, your Razorpay payment or order ID, the payment date and a brief explanation of the issue. Do not send card numbers, UPI PINs, bank passwords or other payment credentials.

Refunds we will consider

We will review requests involving a duplicate charge; a payment completed without Premium access being activated and the problem cannot be resolved within a reasonable period; an accidental purchase where Premium has not been materially used; an incorrect charge attributable to acePYQs; or any circumstance in which a refund is required under applicable law. Approval is determined after verification of the payment and relevant account activity and does not limit rights that cannot lawfully be excluded.

When a refund would ordinarily not be available

Except where applicable law requires otherwise, a refund would ordinarily not be provided merely because Premium access was not used, the learner changed study or examination plans, the learner did not obtain a desired examination result, or substantial Premium functionality has already been used. AI-assisted and Study Assistant features are supplementary learning tools; dissatisfaction with an individual generated response does not by itself create a refund entitlement where the purchased Premium service remains available.

Failed or pending payments

If your bank or payment provider shows a debit but acePYQs does not show a successful payment, please contact us with the payment/order reference. Some failed or pending transactions may be automatically reversed by the payment provider or bank. We will verify the transaction status available to us and assist with reconciliation where reasonably possible.

Refund processing

Approved refunds will ordinarily be initiated through Razorpay to the original payment method. Once initiated, the time taken for the amount to appear is controlled by the payment provider, bank or card network and may vary. We aim to acknowledge a complete refund request within 3 business days; investigation or processing may take longer where payment-provider verification is required.

Promotional pricing

A refund of a launch-offer purchase does not guarantee eligibility for the same promotional price in a later purchase. Promotional availability and the applicable price are determined at the time of the later purchase, subject to applicable law.

Contact

For payment, cancellation or refund questions, contact contact@acepyqs.in. This Policy does not restrict any mandatory rights or remedies available to consumers under applicable Indian law.